Refund policy

RETURNS, REFUNDS & RIGHT OF WITHDRAWAL

We want you to be completely satisfied with your purchase.

Eligibility

You have 14 days from delivery to request a return. Items must be unworn, unwashed, with all original tags and packaging intact, along with proof of purchase.

How to Start a Return

Log into your account at account.rvclo.com and submit a return request — no need to contact us first. If you checked out using only a phone number, use the return link in your SMS order confirmation instead.

Once approved, you’ll receive a return shipping label and instructions by email or SMS. Items sent back without a prior request will not be accepted.

Return Shipping Costs

• Defective, damaged, or incorrect items: we cover return shipping in full.

• Change of mind, sizing, or any other reason: return shipping is the customer’s responsibility, deducted from your refund.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 14 days of us receiving the item (or proof of shipment), whichever is earlier — including your standard outbound delivery cost. If you chose an upgraded or express shipping option at checkout, we refund only the standard delivery cost; the difference is non-refundable.

Damages and Issues

Inspect your order on arrival and contact us immediately at support@rvclo.com if an item is defective, damaged, or incorrect.

Right to Cancel — EU/UK Customers

You have the right to withdraw from your purchase within 14 days of receiving your last item, for any reason, without justification. Notify us via your account within this window, then send the item(s) back within a further 14 days. Items must be returned unworn, unused, with tags and original packaging.

Exemptions

The right of withdrawal, and standard returns, do not apply to:

• Final sale or clearance items

• Personalized, made-to-order, or customized items (e.g. embroidered initials, made-to-measure pieces), except where the item is faulty

• Sealed items not suitable for return for health or hygiene reasons, once the seal is broken

Exchanges

Return your original item, then place a new order separately — this is the fastest way to secure the size or item you want.

International Customers

Customs duties, import taxes, and any border charges are non-refundable.

Questions