Shipping policy
Processing Time
Orders are processed within 1–2 business day of purchase. You’ll receive a shipping confirmation email with tracking once your order has shipped. Orders placed on weekends or public holidays are processed the next business day.
Domestic Shipping (Australia)
| METHOD |
ESTIMATED DELIVERY |
COST |
| Standard | 3 - 5 Days | $9.95 |
| Express |
2 - 4 Days | $14.95 |
Free standard shipping on orders over [$X], and during select promotions.
International Shipping
We currently ship to Belgium, Canada, Czech Republic, Denmark, Finland, France, Hong Kong SAR China, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, United Arab Emirates, United Kingdom and United States. Estimated delivery is 5 - 15 business days depending on destination, after processing.
All applicable customs duties and import taxes are calculated and collected at checkout. You will not be charged additional fees on delivery.
Order Tracking
Once your order ships, you’ll receive a tracking link by email. Please allow 24–48 hours for tracking information to update after dispatch.
Delays
Delivery estimates are not guaranteed. RV is not responsible for delays caused by the shipping carrier, customs processing, weather, or other events outside our reasonable control. If your order is significantly delayed, contact us at support@rvclo.com and we’ll investigate with the carrier on your behalf.
Incorrect Address
Please double check your shipping address at checkout. RV is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us at support@rvclo.com — we’ll do our best to amend it before dispatch, but cannot guarantee changes once an order has entered processing.
Lost or Stolen Packages
RV is not responsible for packages confirmed as delivered by the carrier’s tracking but reported as lost or stolen by the customer. If tracking shows non-delivery, contact us and we’ll assist with a carrier claim.